You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. We would like to show you a description here but the site won’t allow us. KLM owes me CAN$1255. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. If you’re the silent lurker type, please support others via likes and other reactions (the latter marks the content as more relevant for the algorhythm). am angry. Dear KLM, I wonder why we as customers are getting ignored? These are some steps that you can take in order to start the refund process. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. Enter your e-mail address or Flying Blue number > Enter your booking code > Live arrival and departure times View flight status > It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. KLM owes me €1000. I can’t use a voucher, because the cost has gone up, so it doesn’t get me to my destination anymore. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. Deals Deals. 2.3 If it's KLM fault. Daniel Klein. Thus far, however, intercontinental flights continue to operate today. Because of an extensive COVID-19 testing programme, you won’t have to go into quarantine upon arrival in Amsterdam if you test negative. Corporate. Air Canada and Southwest, among others, have processed refunds and changes via Twitter. I doubt I’m the only one who purchased a flight while I still had a job. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). Dear KLM, be honest with your customers. This takes the longest. Learn it. We will not respond to this email anymore unless you would like to make use of the voucher. The worst is that the company’s saying they have more problems than me. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. It’s under the same company as Air France. How much could you be entitled to? KLM Refuses ticket refund has 3,823 members. Financially and healthwise! I feel hopeless because they are leaving innocent people behind with their government’s support. And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Banks are for loans, not your customers. I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. Their loyalty cannot be returned even with a refund. I feel devastated. Select country and language. Together with Delta Air Lines, we are launching coronavirus-tested one-way flights departing from Atlanta. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Because they have high paychecks and profits and help from states, and we don’t. Affiliate. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. Document everything. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. This big company just stomped all over me and the rights the EU has granted me with no consequences. The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. I just want you to refund what is owed, so that I can give it back to the families. These tips do not guarantee you a refund. If anything, you will receive a voucher after those 60 days. I don’t want to fly with KLM again, because you proved yourselves to be hypocrites and liars. Only vouchers will be offered with the full value of your ticket. Use #klmrefund if you like to make it trending. It was hard getting answers. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. This break was for my husband’s birthday in March. Why can other airlines treat customers with respect but not KLM? If you payed with a debit or credit card, you can request a chargeback from your card provider or bank. Saved searches. I have the right of get ALL my money back, and I need it to live in my current situation. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … Twitter users were quick to question why KLM would make light of airplane fatalities and to ask for the tweet to be deleted. It’s pretty hard to reach KLM nowadays. Claim Agencies etc. Dear KLM, do your job and refund everyone whose flight you decided to cancel. In the case of a flight cancellation, the airline is obliged to give a full refund. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. The refund would have been our lifeline. But KLM is consistently lying and cheating, giving false information to consumers. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Below you will find quotes from real letters from KLM. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Partners. KLM Royal Dutch Airlines. Newsroom. Remove; In this conversation With so many people out of work and low on funds, receiving a refund is imperative. I feel tricked and deceived, like I was the victim of a con artist. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Currently selected country: France, Currently selected language: English Due to the virus, my husband and son are not working. I feel betrayed and helpless, it’s very hard to get a personalized answer to my questions. … Making ends meet is really hard under this stress. I have worked extra NHS shifts to pay for a flight, not to give KLM an interest free loan. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. I thought KLM was a respectable company. I don’t get a share of your profits, so why should I cover your losses? A voucher is not enough because I don’t know if I will be able to fly within one year. I was shocked because this was a company I had trusted. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … They are compensating for their losses by witholding their customer’s refunds while also receiving government bail outs. To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. KLM website offers single and return tickets ... but the cheapest option can prove the most costly. I felt cheated, left alone. However, we’re trying to complete your request within 60 days. People do remember who treats them well, and this behaviour is shocking. You are not required to agree to receive a voucher or else suffer a complete loss of funds. I have cancer so I don’t have time to wait a year, I need this money for my daughter. Spread your story on social media (KLM is not only on. Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. KLM owes me £920. KLM owes me £1906. Dear KLM, I am not a bank. Without it now, that money could be food or another month of rent for me. KLM made my stomach turn. The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). KLM will reportedly suspend all intercontinental service as a result strict new testing requirements from the Dutch government. And after experiencing KLM’s “customer support” I would never use this airline’s services again. How could a company treat its customers with such disregard? If we’d just been asked, we would have considered taking the vouchers out of national pride. Dear KLM, airlines could not exist without their customers. It’s not lawful, and KLM are unreachable. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Concerned customers will be offered the choice of a voucher or a cash refund. Dear KLM, why are you allowed to act against laws and regulations? This left me with frustration and headaches. Language Selection We had a group booking to Holland for a boys football tournament. Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details I’m upset, this is a lot of money to me. Join the group on Facebook so we can help each other and stay informed. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Up to €600 per passenger. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. Let’s plan for the future, not only for today! You might be requested to send proof that KLM refused a refund, and it can’t hurt your chances if you explain to the bank the exact legal basis of your claim. The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. A voucher is not good for me, because my trip was time dependant, and next year’s prices will be so much higher. I’ll never trust governments and justice again. Don’t forget: “Individually, we are one drop. The KLM tickets were applied for refund on 10 April 2020 via BSP.” KLM’s Refunds Processing System. Big firms like you don’t care about people. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. However, we’re trying to complete your request within 60 days. By law KLM should give a refund but are just refusing. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Dear KLM, please do the honourable thing, and refund your customers as EU law states. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. But, because of that, I will prefer companies with honesty and customer care. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. KLM owes me HUF 78900. : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. 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