If the item is $750 or more, it will need to be returned with a signature confirmation. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. You can choose whether to accept returns if a buyer changes their mind about a purchase. For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. If you prefer, you can provide the buyer with another method of returning the item. An item will be automatically 'marked as dispatched' if you use an eBay postage label or manually upload a tracking number. Enter the tracking details and the name of the carrier. We'll make sure you either receive the item you ordered, or get your money back. Item was held by USPS in locker for 5 days then marked ‘RTS’ (Return To Sender) with original tracking number. How should I return the item? When they do, you'll receive an email letting you know. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. Note: Declared value on this service is limited to US$1,000 or local currency equivalent. If the buyer uses alternative shipping arrangements, the return shipping charges aren’t included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. This maintains proof you returned the item to the seller which ensures your refund. However, we're always ready to step in and help if the seller doesn't sort things out. Why was my refund less than the amount I paid? If … When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. Have you already opened a return request? ; Fill in the information required on the Create a Return form, following the instructions on the page. Always print return labels through eBay so that eBay can see when the item was received. Marking an item as dispatched. If you use an eBay returns label, tracking details are automatically uploaded. This label already had the Royal Mail tracking number on it and all the post office had to do was scan the barcode when i handed it over. Once the 3 business days has passed, you generally have up to 21 business days after the request was opened to ask us for help. Hello, I asked an eBay seller for permission to return item before it was delivered to me. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Buyer requests a return. You can print as many shipping labels as you like, and only pay for the one you use, providing it is the SAME label (same tracking number) Every time you CREATE a label, it is a new label with new shipping number and this you pay for every time you create one. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. If not, you should manually add the tracking details to the return. If you're using a non-eBay label, the seller may have added the number for you. It usually takes 3 to 5 business days for a PayPal refund to go through. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. If the seller provided a label, they may have added the tracking number for you. Who covers the shipping costs depends on why you're returning it. If you use an eBay returns label, tracking details are automatically uploaded. If you no longer want an item, most sellers offer returns. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. If you use an eBay returns label, tracking is automatically uploaded. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … At that time, we will close the return for you with no impact to your seller performance. For more details, please see our Condition of returned items policy. Check the listing in your Purchase history - opens in new window or tab to see the seller's full return policy, including how long you have to request a return. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it’s scanned by the carrier. If you're using a non-eBay label, the seller may have added the number for you. Keep in mind that the condition of the item you send back to the seller is … The buyer can then print the label and drop the parcel off to send it back to you. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, manually add tracking details to the return. If the seller provided a label, they may have added the tracking number for you. Hosted by UPS, this service allows the returns process to be completed online by the customer, including the delivery of a UPS return label. Take a look at this article to check the status of your return. The eBay label will have a tracking number and this is recorded in your eBay account. Depending on the listing, you can return one item or multiple items. Need to return something you purchased? However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. Drop off your package at a post office or street letter box, then track it online. Ensure that your products are delivered through our trusted network of shipping carriers. Buy return postage online. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Customs information to the seller replies, we will close the return Services is not available in all countries territories. Against delays or issues in the same condition in which it was to..., who pays for return shipping to be returned with a signature.. 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